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Please note that substitutions may be made without notice based on current availability and what our floral providers are able to ship to us. We always do our best to maintain the overall look, feel, and value of your arrangement, using similar flowers and colors when substitutions are necessary. Thank you for understanding the nature of working with fresh, seasonal blooms!
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Every order is important to us because we know how important it is to you. Hence, we earnestly endeavor to please every customer with beautiful flowers and accommodating service. Knowing that flowers are a perishable natural product and that floral arrangements and floral gifts are handmade, we make every effort to fortify our floral products and ensure the quality, accuracy, and beauty of our work. Many variables determine whether a flower will last as long as anticipated or whether a designer has created something that you will enjoy. Because we constantly seek ways to bring some of these variables under our control for improved floral performance, we welcome your comments and inquiries. Also, if you are not completely satisfied with the quality of one of our products, please contact us immediately, and we will promptly take the appropriate action.
Occasionally, floral substitutions are necessary due to temporary, regional availability issues. If this is the case
with the gift you’ve selected, our experienced florists will ensure that the style and theme of your arrangement
is preserved and will substitute only fresh flowers of equal or higher value. We will do our best to accommodate
deliveries at specific times of day, but we cannot guarantee them. The customer takes full responsibility that
the recipient the information given is complete and correct. If there is a delay in the delivery due to incorrect or
incomplete information (including door code) provided by the customer, the order will not be refunded. During
extreme weather conditions, we cannot guarantee that your order will be delivered on time and the date. If we
fail to deliver your order, the order will be delivered as soon as possible. Please be advised that we are unable
to cancel or change any orders already delivered or presently en route to delivery. If you find it necessary to
cancel or change delivery dates or addresses for any other orders, simply call our shop directly. We are also
unable to accept cancellations or change requests via e-mail.
If, for any reason, you are not happy with the service rendered or with the flowers delivered, please contact us
so we can solve it as soon as possible.
Our store and delivery hours may vary for major holidays. To help ensure on-time delivery during the busy holiday season, place your order at least one or two days before the following holidays:
If you order before 2:00 pm in the recipient's time zone, we can typically deliver the flowers the same day, Monday through Friday. For orders outside of our local delivery area, we may require the order to be placed by 12:00 pm for same-day delivery. For same-day service on Saturday, please arrange it for 12:00 pm.
We are unable to guarantee delivery at a specific time, but we are normally able to deliver within four hours for orders. You may request a time frame in the special instruction box when ordering, and we will do our best to accommodate your request.
Normal delivery times are 9 am-5 pm daily for orders going to a business, 6 pm for orders to a residence, hotel, or hospital, and 2 pm for orders going to a high school. During major holidays such as Valentine's Day and Mother's Day, we operate extended hours, and delivery times are 8 am-8 pm.
These orders are our very highest priority. If you have ordered too late to make the funeral service, we will call to let you know quickly so that you can make other arrangements or have something sent to the home of the family. If you do not know the zip code or exact address of the funeral home, we will look it up for you. We normally contact the funeral home anyway to verify the time of the viewing and make arrangements for the flower delivery. If you have selected a delivery date that is before the actual viewing, we will deliver the viewing with the funeral home instructions. If you have ordered a funeral viewing on Sunday and it is too late to deliver on Saturday or Sunday, we will contact the funeral home to verify that there is a viewing or service on Monday and reschedule the order.
Due to the time-sensitivity of delivering funeral orders, if a banner is not available, we will fill your order to value, substituting the banner with more flowers for an even fuller arrangement.
do not accept deliveries for students. Please send teachers’ gifts to the high school and any student orders to their residences. Orders to high schools should be placed early because they usually must be received by 2 pm.
If we are unable to arrange delivery on Sunday and time permits, we will set up for delivery on Saturday, including birthdays and Anniversaries. If Saturday or Sunday is not available, then the order will be scheduled for Monday, and we will inform you of the rescheduling (you will be contacted first before rescheduling a Birthday or Anniversary gift for Monday).
We are unable to deliver flowers to a P.O. Box or an A.P.O. address.
Depending on the delivery location, if the recipient is not available at the delivery time, the delivery person may leave the gift in a safe place for the recipient to retrieve when they return, such as with a neighbor, or leave a message for the recipient to call to arrange for delivery.
If the recipient's address is incorrect and delivery was attempted to the address, there is a $12.00 address correction fee. Kings Creek Flowers & Gifts is not responsible for deliveries made to incorrect addresses submitted to us by the customer. If such a delivery is made, the customer assumes responsibility for the entire purchase.
Same-day orders are processed immediately and usually cannot be changed. Due to the urgent nature of florist-delivered products, we are unable to cancel or change orders already in process at the florist, en route, or delivered. To cancel or change an order that has not been processed, please call (305) 595- 4048 or (786) 227-6129.
In some cases, the florist may contact the recipient to ensure s/he will be home to accept the delivery.
The customer assumes all liability for requests to leave arrangements. We highly discourage special instructions requesting delivery to a doorstep, porch, yard or any location where the recipient cannot accept the arrangement themselves. Kings Creek Flowers & Gifts cannot be held responsible for missing our faulty product due to this special request.
If the recipient refuses to accept a delivery, you may be held fully liable for the cost of the gift.
The message that you write in the Card Message field is the message that is sent with the gift. We do not include any billing information with your order.
At Kings Creek Flowers & Gifts, we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of nature, seasonality, and regional availability of flowers, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations. In single-variety arrangements, the variety will take precedence over color. For instance, if an order is for yellow daisies, they will substitute another color of daisies, not another yellow flower. White roses and cream roses may be substituted for each other, as well as peach roses and pink roses. Purple and pink orchids may need to be substituted for white orchids and vice versa.
Some hospitals do not allow latex balloons without an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.
For green and blooming plants, similar plants may be substituted for equal or greater value. For one of-a-kind plants, such as orchids, we will make every attempt to match the plant type but may substitute with another color. Containers for plants will be as close as possible.
Substitutions within a basket may be made with items of greater or equal value if necessary to guarantee freshness and timely delivery.
Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery, if the flowers you requested are not available, and we are not able to contact you via the phone number(s) or email address you provided us.
We're proud to offer reliable and affordable flower delivery services in Pinecrest, Miami, FL, and surrounding
areas. Whether you're looking to surprise a loved one or simply brighten up your own day, our flower delivery
is the perfect way to do it. Kings Creek Flowers & Gifts provides same-day or next-day flower delivery to the
following areas:
Kendall West, Kendale Lakes, Three Lake, Westwood Lakes, the Crossing, Country Walk, The Hammocks,
Tamiami, Sunset, South Miami, South Miami Heights, Coco Plum on the bay, Coconut Grove Bird Road,
Westchester, Coral Way, Coral Terrace, PineCrest, Cutler, Cutler by the Bay, Palmetto Bay, Palmetto
Estates, Richmond Heights, Richmond West, Coral Terrace, Coral Gables, Homestead.
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill in your order. We will not sell or redistribute your information to anyone. We cannot ensure that all of your private communications and other personally identifiable information will not be disclosed in ways not otherwise described in this Privacy Policy. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.
We accept the following payment types:
You are entering into a legal agreement with Kings Creek Flowers & Gifts. All charges for orders placed on this website will appear in your payment statement, as Kings Creek Flowers & Gifts, Kings Creek Flowers & Gifts, and will be billed to your payment method at the point of sale to ensure that work can begin on the design of your order. Once you click “Place Order” in the check-out process, Kings Creek Flowers & Gifts will attempt to secure authorization. If there is a problem securing this authorization, you will be notified and prompted to use another payment method.
At Kings Creek Flowers & Gifts, we are committed to providing our customers with the finest floral arrangements and service. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund policy outlined below:
Refunds will only be considered for purchases made directly through the
https://www.kingscreekflowersandgifts.com website.
To be eligible for a refund, customers must contact our customer service team at
kcflowersandgifts@gmail.com within 24 hours of the delivery date.
Refunds may be issued for the following reasons:
Quality issues with the flowers or products received.
The order delivery does not meet the agreed-upon specifications.
Cancellation of the order within the specified timeframe before delivery. .
Customers must provide clear photographic evidence of any quality issues with the flowers or products
received.
Refunds will be processed within 2 business days after approval.
Refunds will be issued to the original payment method used during the purchase.
Refunds will not be issued for:
Customer dissatisfaction with the scent, cooler, or appearance of the flowers, as these factors can vary
based on personal preference.
Issues arising from incorrect or incomplete customer-provided delivery addresses.
Refusal of delivery by the recipient.
In some cases, partial refunds may be considered based on the specific circumstances of the refund request.
Orders can be canceled without incurring any charges if the cancellation request is received at least 3
days before the scheduled delivery time.
Cancellation requests within 3 days of the scheduled delivery may be subject to a restocking fee for non
perishable items.
Cancellation requests within 3 days of the scheduled delivery for perishable items, such as fresh flowers,
is non-refundable.
Customers can initiate a refund request by contacting our customer service team at kcflowersandgifts@gmail.com
We reserve the right to update and modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
For any inquiries or concerns regarding refunds, please contact our customer service team at kcflowersandgifts@gmail.com . By purchasing on our website, you agree to adhere to the terms and conditions outlined in this refund policy. If you have any questions or concerns, please do not hesitate to contact our customer service team for assistance.
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Sales tax will be charged where applicable.
